How to check the warranty status of your iPhone, iPod touch, and iPad. How to check if an iPhone is under warranty How to check if an iPhone is under warranty
Typically, the issue of warranty on an iPhone arises when something happens to the device. This is when the need for technical support from an Apple service center arises. It also happens that, having decided, the buyer wants to check whether technical support is still available for him.
In addition, such a procedure will not hurt when buying a new phone, because modern Chinese craftsmen have learned so well that it is difficult for an ordinary person, and sometimes even an experienced craftsman, to distinguish whether the phone in front of him is a real one or a fake.
Let's start with the fact that the worldwide warranty for all Apple devices begins with the first turn on and activation, yes, precisely from the moment when most new owners joyfully anticipated the first start of the device.
Therefore, the easiest way to not only check the validity of the warranty, but also determine its authenticity, is to check the iPhone on the Apple website. This method is the easiest, because you can check even an iPhone packed in a box.
Checking the right to Tech. support and service
In order to check your right to repair, you need a computer, tablet or iPhone itself with Internet access. From any browser you need to go to the official website Apple.com in the “Support” section. After this, a special verification panel will appear in front of you, into which you will need to enter the IMEI or serial number of your phone.
In order to find out the IMEI or Serial number there are several ways:
- Find it in Phone Settings
- Dial *#06# on your phone
- Both numbers are also indicated on the SIM card tray
After you enter the serial number or IMEI into the verification panel, the iPhone model and name should appear on the site. This will ensure that the model is genuine and officially released.
Below you will find information about its warranty status. We invite you to watch a video illustrating the entire process, and then consider several options for warranty conditions.
Possible warranty conditions
The phone is original and has never been activated before
In this case, the model and name of the iPhone will appear on the site, but there will be no information about the warranty status. The site may say something like “Warranty information could not be found” or “You must provide the date of purchase of the product.” This means that the device has not yet been activated, and therefore no one has ever really used it.
Technical support and service rights provided
If the phone was purchased and activated quite recently, then next to the technical support and right to repair fields there will be a green check mark, and the status “Supported” is indicated, and here you can also find out the expiration date of the service. This means that the device is under a free warranty.
The technical support period has expired, but the right to service remains
After the three-month period, the period for free technical support ends, but the right to service and repair remains. This means that the phone was used for less than a year, and until the right to repair has expired, you can find out the time the iPhone was first turned on.
Checking iPhone by name and serial number.
When buying an iPhone secondhand, you need to be extremely careful. Fraudsters are trying to sell various types of counterfeits on the secondary market, without checking which there is a chance of being left broke. How to check an iPhone by name and serial number on the official Apple website is described in this instruction.
How to find out iPhone serial number
In order to get additional information about the iPhone, we need the device's serial number. You can get it in various ways, for example, look at the back cover of the device (or on the SIM card tray in older models), but the easiest way is to go to the settings.
Step 1. Go to menu " Settings" → « The main ones."
Step 2. Select " About the device."
Step 3. Find the line " Serial number" It contains the serial number of the iPhone.
We got the serial number, all that remains is to check it on the Apple website.
How to check an iPhone by serial number on the official Apple website
Step 1. Go to the special page on the Apple website to check your iPhone by serial number ( link).
Step 2: Enter your iPhone serial number in the field and click " Continue».
Step 3. Wait for the results page to load and review the information received.
? What does checking the iPhone serial number give you?
What information does this page provide?
1. You are convinced that the iPhone is truly original. If the Apple verification service recognizes the iPhone, then it is 100% original.
2. The exact iPhone model is determined. Very often, on the secondary market, scammers try to sell an iPhone 6 under the guise of an iPhone 6s, an iPhone 7 under the guise of an iPhone 8, etc. They rely on inexperienced buyers. On the Apple website it will be clear exactly which iPhone model you have in your hands.
3. Warranty status is being clarified. Apple's service accurately answers the question of whether the iPhone is under warranty. Unscrupulous sellers often lie about the warranty. They say that the official warranty for the smartphone is still valid, although in fact this is not the case. A quick check through the Apple website and you've got it all figured out.
4. Verified date of purchase is verified. And just as important, the service allows you to make sure that the iPhone was officially purchased and not stolen. This is a very important point, as a confirmed purchase date will allow you to contact Apple support with any questions.
How to check iPhone by IMEI
How to find out IMEI on iPhone? Elementary. To do this, you just need to enter the command in the “Phone” application *#06# . IMEI will instantly appear on the screen:
This is how the IMEI of an iPhone is displayed after entering the command *#06#
If the iPhone is packaged, you can look at the IMEI on the packaging:
IMEI has been found, now all that remains is to punch it and find out additional information. This can be done using the following services:
Just go to one of the listed sites and enter the IMEI of your smartphone in the verification field. The check is completed in just a few seconds.
? What does checking an iPhone give?
1. iPhone status is determined: stolen or not. The main thing that an IMEI check shows is the status of the device. If the iPhone is lost or stolen by its real owner, the check will warn you about this. An iPhone that is listed as lost or stolen should not be purchased under any circumstances. Only if for spare parts.
Result of checking iPhone by IMEI. We see that the smartphone is no longer guaranteed, but is not stolen or lost
2. The country of purchase is determined. The IMEI determines the exact model number of the iPhone. It is necessary to check in which country the smartphone is intended for sale.
The model number allows you to find out where your iPhone comes from
3. Shows Find My iPhone status. Also, checking by IMEI allows you to find out whether the “Find iPhone” function is enabled on your iPhone right now. If it is enabled, then the seller must be asked to log out of his iCloud account.
Checking the Apple warranty card when purchasing second-hand or from a dubious store is a necessary condition for peace of mind of the future owner and an indicator of his degree of responsibility. Even the most advanced and advertised manufacturer cannot give a 100% guarantee that all of its products are manufactured at the required international level and will not fail in the first year of operation. A guarantee provided for free service, even from the most famous world-famous manufacturers, may be needed at a service center much earlier than the period specified in the coupon expires. The buyer must check its status and warranty period. Not only does he have the right to do this, but he also gets several opportunities. Otherwise, the warranty period even for a new phone will end much earlier than promised upon purchase, and the service center will repair it, even if the cause of the malfunction is a manufacturing defect. Verification is also necessary to make sure that the iPhone is not a Chinese counterfeit, but truly a product of a world-famous brand.
Apple products purchased in the Russian Federation and certified by Rostest are eligible for warranty repairs. This limited warranty can only be provided in cases where the failure is due to a manufacturing defect. To refuse free repairs, service center employees can use any condition specified in the user agreement:
- the gadget was subjected to mechanical impact (the owner dropped it from a height, drowned it, or moisture simply got into the case);
- glass is cracked or broken;
- the owner installed an unauthorized program;
- the controller has deteriorated due to the use of charging from another phone;
- the wrong center was contacted for repair services;
- We listened to music on the phone not with Apple headphones, but with simpler ones, which loosened the connector.
If the device was purchased on American territory, in Russia they will refuse to carry out free repairs in any service, for those purchased in the European Union - this will apply in approximately half of the cases, brought from any region of the Russian Federation, but not certified by Rostest, will be rejected as third-party and not subject to warranty service even in perfect condition. It is useless to contact if the case or screen is damaged. Such an iPhone will not be taken for examination, even if it is indeed a factory defect, but the dent or chip is of accidental, mechanical origin, or they were not noticed at the time of purchase.
The protective glass and battery are not repaired free of charge; if there is damage from devices prohibited by regulations, it will be officially rejected, as in the case of a broken screen.
So you can apply for limited warranty repairs or return low-quality products only if you have a receipt in hand, and even then the device should look as if it had just come from the factory. And if you opened it to find out what the problem was, you can safely ask how much, because there will be no free repairs. Therefore, not only when buying an iPhone second-hand or in a dubious store, but also on Euroset, MTS and Beeline, you should pay attention to the warranty period, the appearance of the device, and check not only the warranty, but also the authenticity of the purchased gadget.
Why and in what cases should you check the warranty?
Checking the Apple warranty is a simple, accessible and absolutely free procedure, which the buyer has the right to undergo not only in his own sales network, but also in any officially operating store that has an official physical address. Here the buyer directly contacts the seller, sees the model with his own eyes, its condition, checks for external defects, and can learn the subtleties of operation and additional technical parameters. This is not a site on the Internet where you can very easily buy a fake, almost indistinguishable from a real product, or a Eurotest, which is not subject to the manufacturer’s obligations because it was illegally imported from abroad.
Nowadays, not everyone can afford to have an iPhone. And those who were able to purchase such a phone should check the warranty card when purchasing. When checking the warranty, you can not only determine the real release date of the smartphone, see the remaining warranty period and try to reduce the price, but also check its authenticity. If the question is to buy it cheaply, you don’t have to go to a company store or Megafon, you can simply order the device through a retail sales network on the Internet and wait for it to arrive. At the same time, it is absolutely unknown where the so-called Apple Plus is actually delivered from and whether it will function at the proper level, like a real seven. For people who are concerned about the authenticity of the device they are purchasing and want to know if they are really buying an original, they can look at the warranty period and serial number. There is a special video that shows this process, and there is a special section of the official Apple website where this can be done.
Sample: Determination of the serial number at the time of purchase or activation.
| Type or series | Room location | Characters |
|---|---|---|
| iPhone | on the back of the product box or in iOS settings: Settings–> General –> About device | twelve characters |
| iPad | on the back of the product packaging or in iOS settings: Settings –> General –> About device | twelve characters |
| Mac | connecting to iTunes, main tab | twelve characters |
| PC | connecting to iTunes. main tab | twelve characters |
A service using a serial number makes it possible to verify authenticity (only original models have a number). This will allow you to determine your warranty status. The support service is 24/7 and the Russian language is provided for communication in Russia. A page dedicated to warranty status opens on the website, where you need to indicate your account address, serial number and code from the picture. If necessary, you will have to activate the device, to do this, connect the power and remove the lock.
It will be clear where to enter, the lines are well marked, any student can handle this. If the device is already activated and under warranty, in the column (see photo). The right to service and repair can be seen as a green plus, and there is also the expiration date of the warranty.
Neither a receipt nor any other form is required to reinstate your limited warranty with free repairs. All you need is a unique serial number for the device and a coherent statement of the problem. But if the period has expired before the purchase, they will say the same thing everywhere, and you will have to pay for the repair in the same way as for installing a running application, repairing a gray product of unknown origin, or correcting the bottom line in the mobile version of the site. And leaving a negative review is also pointless, because the service center operates in accordance with the company’s rules. Therefore, it is recommended to check the limited warranty period when purchasing any gadget or device from Apple.
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Let's figure out how to find out the warranty status (duration) on an iPhone or any iPad. Simple steps.
This article is suitable for all iPhone 11/Xs(r)/X/8/7/6 and Plus models running iOS 13. Older versions may have different or missing menu items and hardware support listed in the article.
When purchasing an iPhone or other Apple mobile gadget, users want to find out as much information as possible about it. The most interesting point is the warranty status of the purchased device, about which many careless sellers often like to lie.
By indicating in the ad that the iPad or iPhone for sale is still under warranty, some sellers try to increase the cost of the device. Sad practice shows that in most cases the warranty period has already expired, so you can’t count on help from Apple or its authorized partners. That is why, when purchasing an Apple gadget, you should play it safe and check the warranty status of the product in person.
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Standard Warranties
When a user purchases any Apple equipment, he automatically immediately receives 2 product warranties:
- Annual limited, provided by the manufacturer.
- Two-year (guaranteed by the Russian law “On the Protection of Consumer Rights”).
They calculate deadlines differently. In accordance with the law, the guarantee begins at the time of purchase or receipt of the selected product. Apple's limited warranty begins when your device is activated.
For example, an iPhone purchased in advance sat in a box for several months. The product will receive a guarantee the moment it is turned on and registered under its ID. By law, the warranty period is calculated from the date indicated on the sales receipt.
From the moment of activation, the user of any Apple device receives 90 days of free technical support by phone. You can check the device warranty and the expiration time for calling for advice by phone at the same time on the company’s website on the corresponding page.
Service status
The following information about the gadget's service status will be displayed:
- Right to warranty repairs.
- Status of technical support by phone, end date.
- Valid date of purchase of the device.
- AppleCare warranty status, if purchased.
These items are additionally accompanied by color indicators. Checkmarks on a green field indicate that the items are valid, while exclamation marks on an orange field indicate that they have expired.
There are cases when, when checking a warranty in Russia, you can see an exclamation mark in the blue field. This means for the user that his device is not eligible for warranty repairs. The reason will be indicated, but often it is that the product was purchased abroad.
Check for iPad, iPhone
To check the warranty status, you must enter the device serial number. In addition to the above option, you can use the following methods:
- Go to the Apple ID feature management page and look at the serial number for the linked device.
- When the gadget synchronizes with iTunes via Wi-Fi, look in the information field.
- Look at the device box.
On the Apple home page, in the top menu, select the “Support” section and scroll to the “AppleCare and Warranty” menu. To enter the serial number for verification, select the interactive link titled “Is my product still under warranty?”
Special programs
The Apple technical support resource contains information about the extended repair and replacement programs that the company conducts for all users of products of a certain type where a manufacturing defect has been identified. If the device you are using has an identified defect, you can take it to an authorized service center for repair or free replacement.
When buying an iPhone or other Apple mobile device, we want to know as much information as possible about it. One of the most interesting points is the warranty status of the purchased gadget, which many careless sellers often like to lie about. How not to rely only on words and check whether the iPhone is under warranty yourself will be discussed in this short instruction.
By indicating in an advertisement that the iPhone, iPad or iPod touch for sale is still under warranty, some sellers thereby increase the price of the device. But as sad practice shows, in a large number of cases the warranty period has already expired and if something happens, you can’t count on help from Apple and its authorized partners. That’s why when buying an iPhone, it’s better to play it safe and personally check the device’s warranty status.
Step 1: Go to Menu Settings -> Basic -> About the device and find out the iPhone serial number from the column of the same name
Step 2: Go to the dedicated page on Apple's official website
Step 3: Enter the serial number of the device being tested
Step 4: Click Continue
Immediately after this, you will be presented with information about this iPhone, including the valid date of purchase, the possibility of receiving technical support by phone and the possibility of obtaining the right to service and repair. The current warranty for the device will be indicated in the section “ Right to maintenance and repair“- there should be a green check mark next to this section, and the estimated expiration date of the warranty period should be written below. Otherwise, as in our example, the section will read: “ Right to maintenance and repair: expired».
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