How to report an application in the app store. The easiest way to return money for an application and in-app purchase in the App Store. Note on Refunds
Apple offers owners of electronic devices to subscribe to various services. In some cases, a person unknowingly purchases programs or pays for access to additional features. Getting a refund for an iTunes subscription is quite difficult, but it is possible. The issue will need to be resolved in a timely manner and on an individual basis.
Is it possible to get a refund for an iTunes subscription?
The official Apple store contains applications and services that require a subscription to access. That is, in some cases it will not be possible to pay just once to get a specific game or application. You will need to pay a certain amount each month in order to continue using the program. Moreover, the money will be debited automatically from the bank card that is attached to iTunes.
Because of this, people often find that they no longer need a specific subscription, and they are charged for it. To avoid finding yourself in such a situation, you need to promptly cancel a service that is no longer of interest. However, not everyone manages to abandon it in time. Also, some users simply uninstall the application, but uninstallation does not get rid of the subscription.
Owners of iPhones, as well as other Apple products, may wish to return their money to iTunes. After all, an unwanted subscription can cost up to several thousand rubles, so purchasing it can affect your budget. Apstore and iTunes do not provide refund options for purchases. However, do not despair, because there are still ways to get your money back.
The necessary conditions
Next, you will need to wait for a response from support. It arrives within two days from the moment the request is sent. Employees may agree to return money to a bank card. However, a refusal may also be received with an explanation of the reasons. In any case, it’s worth writing, especially if less than a week has passed since you subscribed. If the answer is positive, all you have to do is wait for the money to arrive. They will have to wait for two weeks.
How to call iTunes to get your money back
If a person does not want to write a letter to the support service, he can call. Then you will be able to discuss the problem in person and quickly achieve its solution. There is a support number that is relevant for Russia. The person will be required to dial the following numbers: 8 800 555 6734.
Important! Previously, it was only possible to consult about iTunes in English. Now you can talk to specialists in Russian.
To do this, when calling, you need to press the “5” button. After this, you can talk to a specialist about the existing problem. At a minimum, they will tell you what can be done in such a situation. It is also quite possible that it will be possible to immediately achieve a decision regarding the return of money. In this case, all you have to do is wait for them to be transferred to the card.
Applications for returning money for purchases
If a person wants to get a refund for purchases on iTunes, he can use the applications. First of all, you can achieve what you want through the iTunes store itself. In this case, you will need to log into your account and then go to your purchase history. There you can view all transactions that have been made. By default, the last ten are shown, but you can also see the rest.
You should select the option you are interested in, and then click on the “Report a problem” button. There you will need to write in detail why you want to return the funds. For example, the application was accidentally purchased, or it was done without the desire of the phone owner. In this case, the funds are almost always returned.
You can also use the AppStore for this purpose. Again, you will need to open your purchase history and report the problem. The more detailed a person explains the situation, the better for him. You just need to wait for a response from technical support, and then, if successful, you can get the money back to the card.
Many programs and games for iPhone, iPad and iPod Touch from the App Store contain in-game purchases, that is, when you can buy some virtual item for real money. However, there is another thing that is even more insidious - a subscription, in which you have to pay money for access to a particular application. This amount depends on the greed of the developers, but, as a rule, it is inadequately high. It just so happened that the author of this article, due to his own carelessness, signed up for a paid subscription for 1,990 rubles per month, which turned out to be completely unnecessary for him. As a result, all this resulted in an article about how to get your money back for an unwanted subscription in the App Store.
It all started with the application being installed on the iPhone, which was immediately offered to sign up for a trial subscription for 3 days. After this period has expired, its renewal will be automatically activated, as stated when connecting it. There is nothing special about this, so the author included it. The downloaded application did not live up to expectations, so it was successfully deleted from the smartphone within the second hour of use, and the information about the activated subscription flew out of my head.
As a result, on the fourth day, right in the early morning, a letter arrived in the mail stating that 1,990 rubles had been debited from the bank card. The first thought was that the Apple ID was hacked and the money was stolen, but after reading the contents of the letter it became clear that the money was withdrawn for a previously activated subscription. This is where it became extremely annoying, because losing money is offensive, but due to one’s own stupidity and carelessness it is even more offensive.
Searches on the Internet did not provide any information on this matter. We only managed to find an English-language article that since some year Apple began to return money for subscriptions to third-party applications, but only to residents of Europe, and since all the actions took place in Russia, this made us a little uncomfortable. However, it was too early to give up.
The standard refund request form for a subscription does not work because a message appears stating that it is not possible to refund for this type of content. As a result, I had to go to iTunes, and then describe the essence of the problem in English. Here you should select “Account and Billing”, then enter the First name and Last name entered into your Apple ID. The email address for communication must be the one associated with your account. This is necessary to identify you as the account owner.
The Order number field indicates the order number, which can be viewed in the iTunes Store on Mac or Windows, or through the App Store. It looks like "MQ785G2J4F". In the large Details about the issue (including error messages) field, you need to describe the problem and then ask for a refund. Everything must be written in English.
Apple technical support will respond to your request within 48 hours. If it's a weekday, it'll probably be faster. In our particular case, an employee of the Apple corporation reported that he had resolved this problem in our favor and requested a full refund. The letter also states that the money will be returned back to the bank card within 10 days. For convenience, the text of the letter has been translated into Russian using Yandex Translator.
A couple of days later, the bank account was indeed replenished with 1,990 rubles, as can be seen in the screenshot below. It turns out that you can still get your money back for an in-app subscription on iPhone, iPad, and iPod Touch, but it’s more difficult to do than, for example, for a game purchased in the App Store.
The most important thing for a refund is not to use the automatically purchased item, since Apple technical support can easily check this and if they don’t like it, they will not return the money.
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Many people think that it is impossible to return hard-earned money for purchases and subscriptions in the AppStore. This is wrong. You will learn how to get your money back for a subscription to the AppStore in this article.
You can get your money back if you made a purchase by accident, if the program does not match the description, is incompatible with your gadget, or the purchase was made without your knowledge.
How to get a refund for a subscription to the AppStore. First way
To get your money back, we will use a computer and iTunes. It would be strange if the owner of an apple did not have this program on his computer or laptop. How to return money for a subscription to the AppStore using it? The fact is that Apple takes all reports very seriously and records any actions in detail. To view this information, sign in to your iTunes account. Choose:
- "Account";
- "Look";
- "Purchase History";
- "See All"
Afterwards you will see a detailed list with all your purchases. All dates and amounts are displayed there. By default, the last ten transactions will be displayed. Previous operations can be viewed using the navigation buttons. Select the application for which you want a refund and click on the arrow in front of the date.
The window that opens must be filled out. Select the reason for the refund and briefly describe it. Everything is done in English. Note that you should choose from the first two points. Purchased by mistake or without your knowledge. In other cases, you will have to communicate with the developers. And the probability of a return becomes extremely low.
Proficiency in English at the “My name is” level will be sufficient. If necessary, use an online translator. Briefly describe the situation. For example, I bought a subscription by accident. Click on Submit. Refunds are made within 10 working days. If the result is positive, you will receive a notification by email.
The second way to get your money back for a subscription to the AppStore
The second method is very similar to the first. Through the official apple website, you can solve the problem directly from your device. There is no need to use a computer or laptop.
After logging in on the official website, select what the money was written off for. We briefly describe the essence of the matter and tap on Report Problem.
Let's summarize
Refunds for purchases or subscriptions are the exception rather than the rule. In your cover letter, try to briefly but convincingly explain that the funds were written off due to circumstances beyond your control. For example, a child installed the application without knowing about the paid subscription. At the end of the day, Apple doesn't have to give the money back. They just kindly go to the meeting.
These two ways to get your money back for a subscription to the AppStore should definitely help you.
The Google Play application store, built into the Android operating system from Apple's main competitor in the mobile software market, has long had the function of returning money to the user's account for applications downloaded by accident (or if the application does not match its description, or does not perform the stated functions). You can call this function “application rental” or the favor of developers towards users - in any case, in our opinion, this function is very useful... Remember, for example, how often a purchased program or game did not live up to expectations, and immediately after the first launch ?
Despite the fact that Apple does not officially document the possibility of refunds for application purchases in the App Store, users have an attempt to return funds for an application that was accidentally downloaded or did not meet expectations. About, how to return money for a purchased program in the App Store on iPhone or iPad , read our instructions.
How to return money for a purchased program
1. To submit a request for a refund for a purchase in the App Store, you need to launch the iTunes program, which must be installed on your computer.
2. Go to the "iTunes Store" section, located either in the upper right corner of the program or in the side menu (depending on the iTunes display mode you choose). To access the iTunes Store, your computer must be connected to the Internet.
3. After downloading the iTunes Store, click on your account ID located in the upper left corner of the iTunes Store. If you have not yet signed in to your account, in the same corner, click “Sign in,” and then enter your Apple ID information in the window that appears.
4. When you click on your Apple ID, select Account from the pop-up menu list. If the program asks for a password for your account, enter it.
5. Next, you will be taken to a window where various information about your account will be presented. To apply for a refund for any purchased application, we are interested in the “Purchase History” item:
Click on the “See all” link and you will be taken to the information section about purchases made and applications downloaded. Here you can find all the applications that have ever been downloaded to your account. Having found the required application, click on the left arrow next to the name of the problematic order and go to information about it (note that a request with a message about the problem can only be submitted for applications purchased and downloaded no earlier than in the last 90 days).
7. After this, a special iTunes support section should open in the standard browser used by your computer, in which you will once again need to enter your Apple ID and password. Next, on the page that opens, you will see something like this:
8. In the “Select a problem” drop-down menu, click on one of the options suitable for your situation, and in the text field below, describe it in more detail (in English, as indicated in the explanation below the text field).
9. After this, confirmation that your request has been accepted for processing will be sent to your email associated with your Apple ID. The final response from the support service employee will come to you by email within 3 to 7 days - at this time your application will be reviewed and you will receive a detailed answer.
It is also worth noting that a refund for already purchased media content or an application is not an obligation of Apple, because According to the rules of the App Store (which every user of the Apple app store agrees to when creating an account), all purchases in the App Store are final, and the consideration of each request for a refund is individual and, in the case of a positive response, the company simply meets its users halfway.. But very often return money for a purchased program in the App Store users still succeed.
At the end of the article, we will give some useful tips on how to contact iTunes Store technical support if for some reason you want to return money for previously purchased iTunes Store media content or an App Store application.
1. Describe the situation honestly. It is unlikely that you should try to deceive iTunes support administrators, because... They can verify most of the information you provide about account activity.
2. Do not write about the problem and demand a refund, if you are not 100 percent sure of the correctness of your position. At the same time, if you are still determined and intend to return the money for the purchased content, contact the support service with the utmost politeness.
3. Choose the correct problem description from the suggested options on the iTunes support site. Please note that the most common reason for requesting a refund - “The content opens, but does not work correctly” - may be rejected by support service administrators, because in their opinion, in this case you need to contact the application developer directly. That's why clearly formulate your complaint and competently describe it in the text field for a detailed description of the problem.
Have you had any experience communicating with iTunes and App Store technical support about refunds for already purchased programs or other content? We will be glad if you tell us about it in the comments, which will certainly help other users of Apple products.
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6 comments to the article "How to return money for a purchased program in the App Store"
Hello! Your question is transferred to the plane of honesty and, probably, education. You can talk and discuss this topic for a long time, but for the most part, all such conversations will not be able to change the opinion of a person who believes that it is not worth paying for something that can be stolen with absolute impunity. The answer here can only be suum cuique, to each his own...
Hello Igor. I regret that I saw your question so late, but I will still answer it. In our practice, such issues are resolved only through the Apple service. All you have to do is call them, explain the situation, and they will either return the money or help resolve the situation.
I used to have a Samsung smartphone on Android. I often had to ask for a refund for a purchased application. Unfortunately, we are not immune to bugs, and simply, the phone sometimes “doesn’t work” with this particular application. This is especially true for games, they are very heavy, they take up a lot of memory, and often they simply did not start or simply slowed down wildly at startup. So much for paid licenses. I asked for a refund, of course, Google Play is reliable. Now I have purchased an iPhone, I will know how and where to apply for a return.
Good evening everyone. Are they really returning the money? Something is so hard to believe... To be honest, I have never bought an application, well, I feel sorry for spending money on something that can already be obtained for free. Seriously, is there really at least one paid application that cannot be downloaded for free or hacked? Of course, people have to buy, otherwise the developers will go bankrupt, but still...
please help me solve the problem: 06/21/13 I bought the cityguide program, to be honest, I didn’t really like the program right away, but I used it because... money has been paid. a couple of weeks ago, after updating iOS and the program itself, a message appeared that the program had not been purchased and you had to pay for it, I contacted cityguide support - they described how to fix the error - delete, download again and, with Wi-Fi turned off, buy or click already purchased - i.e. To. The money cannot be withdrawn again. did not help, I called again, they advised me to write a letter to the support service - I wrote it, they suggested doing the same manipulations again, which unfortunately did not help. When I try to send a report with an error, I get the message "Your search had no results. To report a problem about purchases older than 90 days, contact iTunes Store Support.". what to do in this situation? All documents and correspondence history are available. I bought a program and received a tambourine for dancing - but I don’t like dancing. Is it possible not to return the money, but to buy another navigator? thank you in advance.
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Apple's largest stores - the App Store, iBooks Store and iTunes Store - contain a huge amount of content. But unfortunately, for example, in the App Store, not all developers are honest, and therefore the purchased application or game does not correspond to the description at all. Money thrown away? No, you still have the opportunity to get your money back for your purchase.
Unfortunately, Apple doesn't have an accessible return system like Android does. In this operating system, if you have made a purchase, you can test your purchase for 15 minutes, and if it does not meet your requirements at all, return it without any problems. You can also get a refund for your purchase from Apple, but this is a little more difficult.
Please note that you can get a refund for a purchase if it was made recently (maximum a week). It is also worth considering that you should not resort to this method too often, otherwise you may face refusal.
Method 1: iTunes
Method 2: Apple Website
In this method, the request for a refund will be made exclusively through the browser.
Method 3: Unsubscribe
Many services and applications in the iTunes Store provide subscription options. For example, the Apple Music service allows you to access millions of tracks and download your favorite songs and albums to your device. All these features are available to users for a small subscription fee, which will be automatically debited from the user’s card on the billing day. To pause the charge, you must cancel your subscription.
